ProNear · full help guide

English overview

Sign in with email → choose Customer or Service person at Create account → accept Terms → complete profile → use Home actions → pay safely → chat → rate.

Everyone

• Sign in with email and password. Mobile SMS login is temporarily unavailable; it will return after SMS setup is ready.
• At Create account: choose Customer or Service person, then accept Terms on the next page. That role is locked — login or reinstall does not ask again. Need the other role? Create a separate account with a different email.
• Email signup: open the verification link before using the app. Check Spam / Promotions if needed, then mark Not spam.
• App language: English / Tamil / Hindi / Kannada under Profile (buttons and forms). Free-text (title, chat) stays as you type.
• Customers: name, phone, address (photo optional — no KYC). Exact address is shared only with the booked provider. Prefer ID verified + ratings; match photo; start code / Share / SOS / Report / Block. ProNear does not guarantee safety.
• Service persons: live blink selfie (no gallery), phone, address, skills, UPI, GPS — bidding after registration; Premium after ProNear ID verified (not government clearance). Be professional; ask for start code; Report abuse.
• Pay the service person cash or UPI on site. ProNear does not hold job labor money.
• Allow notifications: new matching jobs (service persons), new offers (customers), and job chat messages.
• Use job Chat while the job is active; chat closes after Task completed; App feedback for product ideas; About for company info; Edit profile to delete account.
• Report sends a safety report to ProNear. Block hides that person’s offers from you and stops them bidding on your future requests (does not cancel an already booked job; not a public ban). Unblock anytime: Profile → Blocked service persons.

Customer flow

1. Complete profile → Post a service request (profile address by default; GPS optional). Bidders see area only.
2. Open My requests & offers → compare bids by price / rating. Optional notes from service persons appear under the price. Report or Block unwanted offers (Block = hide for you only).
3. Posted by mistake? Tap Delete on an open request — providers will no longer see it.
4. Accept an offer → pick an available time slot (exact address is then shared with that provider).
5. Open My jobs — service person’s photo and name, when they come, pay amount, UPI, start code, and slot countdown while the booking is active.
6. Share the start code only when they arrive; match the photo at the door. Use Share job / SOS if needed.
7. Pay cash/UPI using the provider’s UPI ID shown on the job.
8. When work is done → you tap Task completed → Rate service person.
9. While booked, that request opens My jobs (compare is closed). If you cancel the booking in time, the request reopens so you can accept another offer — only that person’s booking ends.
10. Lists show Active work plus completed History for the last 6 months. Deleted requests and cancelled bookings are removed from History.

Fair cancel policy (customers)

ProNear does not hold job money and does not ask for cancel UPI fees when nobody visited.

Service person flow

1. Complete registration + UPI → allow notifications → Browse open jobs (area label; exact address after acceptance).
2. You get a push when a customer posts a request in your skill categories.
3. Place a sealed bid (price + optional message). Your price is private to the customer; they see your note on Compare.
4. When accepted → My jobs shows the booking. Arrive, ask for the start code, then Start job.
5. Ask the customer to mark Task completed after paying on site (only customers can complete). Your completed-jobs count updates after completion.
6. If you must cancel before work starts, the customer owes nothing. Cancelled bookings are removed from your My Jobs History (same as for customers).
7. After a 60-day free trial, renew Premium via Google Play (₹149 / 3 months · ₹249 / 6 months · ₹399 / year) — only after KYC is verified.
8. Share your referral code so other service persons get +30 Premium days when they subscribe (your reward arrives after a short anti-fraud hold).
9. Payment receipt comes from Google Play (check the Google account email used for the purchase).
10. New phone: Sign in with the same ProNear account. Premium follows your login — Restore purchases if needed.

Full Terms of Service · Privacy Policy

தமிழ் சுருக்கம்

• உள்நுழைவு → வாடிக்கையாளர் / சேவை நபர் → சுயவிவரம். மொழி: ஆங்கிலம் / தமிழ் / இந்தி / கன்னடம். பாத்திரம் கணக்கு உருவாக்கும்போது மட்டும்.
• வாடிக்கையாளர்: கோரிக்கை → சலுகை ஒப்பீடு (விலை + குறிப்பு) → நேரம் → My jobs → கட்டணம் → Task completed → மதிப்பீடு.
• தவறான கோரிக்கை: My requests இல் Delete. முன்பதிவு ரத்து: அந்த நபர் மட்டும்; மற்ற சலுகைகளை மீண்டும் ஏற்கலாம்.
• Block: அந்த நபரின் சலுகைகள் மறைக்கப்படும்; உங்கள் எதிர்கால கோரிக்கைகளில் ஏலம் இட முடியாது. Report: நிர்வாகத்திற்கு அறிக்கை.
• ரத்து: பதிவுக்குப் பின் 1 மணி / ஸ்லாட்டுக்கு 4+ மணி முன் இலவசம்; 4 மணிக்குள் ரத்து மூடப்படும் (chat). ரத்து UPI கட்டணம் இல்லை.
• சேவை நபர்: புதிய வேலை அறிவிப்பு → திறந்த வேலைகள் → தனிச் சலுகை → start code → நேரத்தில் முடி → Premium.

हिन्दी सारांश

• साइन इन → ग्राहक / सेवा प्रदाता → प्रोफ़ाइल। भाषा: अंग्रेज़ी / तमिल / हिन्दी / कन्नड़। भूमिका केवल खाता बनाते समय।
• ग्राहक: अनुरोध → ऑफ़र तुलना (कीमत + संदेश) → स्लॉट → My jobs → भुगतान → Task completed → रेटिंग।
• गलत पोस्ट: My requests में Delete। बुकिंग रद्द: केवल वही व्यक्ति; अन्य ऑफ़र फिर स्वीकार कर सकते हैं।
• Block: उनके ऑफ़र छिपते हैं; वे आपके भविष्य के अनुरोधों पर बोली नहीं लगा सकते। Report: एडमिन को रिपोर्ट।
• रद्द: बुकिंग के 1 घंटे / स्लॉट से 4+ घंटे पहले मुफ़्त; 4 घंटे से कम पर रद्द बंद (chat)। रद्द UPI शुल्क नहीं।
• सेवा प्रदाता: नई जॉब सूचना → खुले जॉब → सील्ड बोली → start code → स्लॉट में पूरा → Premium।

ಕನ್ನಡ ಸಾರಾಂಶ

• ಸೈನ್ ಇನ್ → ಗ್ರಾಹಕ / ಸೇವಾ ವ್ಯಕ್ತಿ → ಪ್ರೊಫೈಲ್. ಭಾಷೆ: ಇಂಗ್ಲಿಷ್ / ತಮಿಳು / ಹಿಂದಿ / ಕನ್ನಡ. ರೋಲ್ ಖಾತೆ ರಚಿಸುವಾಗ ಮಾತ್ರ.
• ಗ್ರಾಹಕ: ವಿನಂತಿ → ಆಫರ್ ಹೋಲಿಕೆ (ಬೆಲೆ + ಸಂದೇಶ) → ಸ್ಲಾಟ್ → My jobs → ಪಾವತಿ → Task completed → ರೇಟಿಂಗ್.
• ತಪ್ಪು ಪೋಸ್ಟ್: My requests ನಲ್ಲಿ Delete. ಬುಕಿಂಗ್ ರದ್ದು: ಆ ವ್ಯಕ್ತಿ ಮಾತ್ರ; ಇತರ ಆಫರ್‌ಗಳನ್ನು ಮತ್ತೆ ಸ್ವೀಕರಿಸಬಹುದು.
• Block: ಅವರ ಆಫರ್‌ಗಳು ಮರೆಯಾಗುತ್ತವೆ; ನಿಮ್ಮ ಭವಿಷ್ಯದ ವಿನಂತಿಗಳಲ್ಲಿ ಬಿಡ್ ಮಾಡಲಾಗದು. Report: ಆಡಳಿತಕ್ಕೆ ವರದಿ.
• ರದ್ದು: ಬುಕಿಂಗ್ 1 ಗಂಟೆ / ಸ್ಲಾಟ್‌ಗೆ 4+ ಗಂಟೆ ಮೊದಲು ಉಚಿತ; 4 ಗಂಟೆಗಿಂತ ಕಡಿಮೆ ಆದರೆ chat. ರದ್ದು UPI ಶುಲ್ಕವಿಲ್ಲ.
• ಸೇವಾ ವ್ಯಕ್ತಿ: ಹೊಸ ಜಾಬ್ ಅಧಿಸೂಚನೆ → ತೆರೆದ ಜಾಬ್‌ಗಳು → ಸೀಲ್ಡ್ ಬಿಡ್ → start code → ಪೂರ್ಣ → Premium.