Terms of Service & Acceptable Use
By creating an account or using ProNear you agree to these Terms.
1. What ProNear is
ProNear connects customers with local service professionals for lawful home and business services. Customers can post requests; service persons can register categories and areas, and send price offers (with an optional note). Job labor is paid directly between customer and provider (cash/UPI). Digital Premium access for service persons is sold through Google Play Billing.
2. Independent service persons
Service persons on ProNear are independent contractors, not employees, agents, or partners of Taskvyo Technologies or ProNear. ProNear facilitates matching, messaging, and booking tools. We do not employ providers, supervise their work on site, or guarantee their skill, honesty, or conduct. Customers engage providers at their own risk and should use in-app safety tools (start code, share job, SOS) and common-sense precautions.
3. Strict acceptable use
You may use ProNear only for lawful local services. You must not request, offer, or arrange anything illegal, including drugs, weapons, stolen goods, fraud, hacking, violence, harassment, adult sexual services, or activity banned under Indian law. Fake identity documents, impersonation, account sharing, or misusing job start codes is prohibited. We may suspend accounts immediately and cooperate with law enforcement.
4. Accounts & KYC validation
You are responsible for your login credentials and information you post. Service persons must upload a government photo ID and profile photo. ProNear may review documents as follows:
- Confirm the profile photo is a clear face of the same person.
- Confirm the ID photo is readable (PAN, Aadhaar, Driving Licence, Voter ID, or Passport).
- Match the typed ID type and number to the document (the app also checks format).
- Reject blurry, cropped, edited, or mismatched documents and require resubmission.
- Only then mark identity as verified by ProNear.
Labels such as “ID submitted” or “ID verified by ProNear” mean ProNear collected or reviewed documents. They are not government Aadhaar e-KYC authentication unless we expressly say so after a lawful verification process.
5. Premium subscription (after KYC verified)
Premium can be purchased and activated only after KYC is verified by ProNear. Until then, service persons may still bid during the 60-day free trial after registration (or with any bonus free jobs), but Google Play Premium checkout will not activate entitlement. Premium charges are processed by Google Play; refunds follow Google Play policies. ProNear does not collect or hold job labor payments.
6. Referral codes
Service persons receive a referral code. If a buyer enters a valid friend’s code when purchasing Premium, ProNear may grant about one month of bonus Premium days to the buyer. The referrer’s bonus (extra Premium days if they have an active plan, or an extra free job otherwise) is held for a short period and granted only if the purchase is not refunded. Referral benefits are promotional, capped per month and lifetime, limited to one bonus per verified ID, may change, and can be withheld or clawed back for abuse (self-referral, fake accounts, refund farming, fraud).
7. Bookings, start codes & completion
When a customer accepts an offer and chooses a time slot, a booked job is created. The customer sees the service person’s name and photo on My jobs, along with the agreed amount, UPI (if provided), slot time, and a private 4-digit start code. Exact address and contact details are shared with the accepted service person on that job. Start codes are customer-private — share them only when the booked person arrives. Only the customer may mark a job completed after paying on site.
While a request is awarded to an active booking, compare-offers is closed for that request; open My jobs for booking details. If the booking is cancelled under the fair cancel policy (or the service person cancels before work starts), the request may reopen so the customer can accept another pending offer. Job chat and marketplace events may send push notifications (new matching requests for service persons, new offers for customers, and chat messages).
Customers may delete an open (not yet booked) service request from My requests so it no longer appears to bidders. Awarded requests cannot be deleted until the related booking is cancelled.
8. Fair cancellation policy (job labor)
ProNear does not hold job labor money in escrow and does not collect cancel fees. Asking customers to UPI a fee when the service person never visited is unenforceable, so we do not use that model.
- Grace: cancel within 1 hour of booking → free. That booking ends; other offers on the same request may become available again.
- Free: cancel 4+ hours before the slot starts → free (same reopen behaviour).
- Inside 4 hours: in-app cancel is closed. Message the service person in job chat if you must reschedule. Skipping without notice may be reported.
- Work started: cancel is not available; the booked amount is due on site (cash/UPI).
- Service person cancels before work starts → customer owes ₹0; the request may reopen for other offers.
Disputes about on-site payment after work are between the parties; ProNear may review reports and suspend accounts for abuse (including repeated no-shows).
9. Location privacy, reports & incidents
Before a bid is accepted, other users see only an approximate service area — not your exact street address or GPS. Exact address and contact details are revealed to the accepted service person on the booked job. You may report a service person (review by ProNear) or block them (hides their offers from you and prevents them bidding on your future requests; does not cancel an already booked job; not a public ban). SOS creates an incident record for review and then opens emergency dialing (your SOS contact and/or 112 / 100 / 108 in India).
10. Accounts & roles
Customer vs Service person is chosen when you create an account and is then locked. Signing in again or reinstalling the app does not ask you to choose again. To use the other role, create a separate account with a different email or phone.
11. Content & ratings
Do not post false, abusive, or illegal content. Ratings and reviews must be honest and related to completed work.
12. Disclaimers & limitation of liability
We provide the marketplace “as is.” We do not guarantee job outcomes, provider quality, safety, or uninterrupted service. To the extent allowed by law, Taskvyo Technologies’ liability is limited to fees you paid to us (for example Premium) in the three months before a claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
13. Termination
You may delete your account in the app or by contacting support. We may suspend access for Terms violations.